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Organise My House – Privacy Policy and Cookie Policy

Privacy Policy

1. Introduction

This privacy notice provides you with details of how we collect and process your personal data in the following ways: –

    • Through your use of our site organisemyhouse.com – including when you add information yourself onto the site

    • Communicating with us via email, social media or other channels

    • Any information we have access to when you purchase a product via our shop in Teachable

By providing us with your data, you warrant to us that you are over 13 years of age.

Chrissy Halton T/A Organise My House is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details: –

Chrissy Halton T/A Organise My House

Email address: info@organisemyhouse.com or chrissy@organisemyhouse.com

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@organisemyhouse.com.

2. What Personal Data Do We Collect About You

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

    • Communications Data – Name, email address, Social Media contact details

    • Customer Data – Name, Title, Billing Address, Delivery address, email address, phone number, contact details, and purchase details (please note that card details or other specific financial details are not shared with us, as ETSY and Teachable are the sellers, not us – please see their privacy policies also)

    • User Data – Information about how you use our website, products and services, and any data you post for publication on our website.

    • Technical Data – Data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, the website you came from, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website.

    • Marketing Data – Your preferences for receiving marketing communications from us and our third parties.

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at info@organisemyhouse.com. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

3. How Do We Collect Your Personal Data

We may collect data about you in the following ways: –

    • (Communication, User, Technical and/or Marketing) Data is collected when you as the user do one of the following:-
        • Comment on the site

        • Send us an email

        • Fill out a form for a freebie on the site (a printable, a course, an eBook etc…)

        • Fill out a form to subscribe to email from Organise My House

        • Enter a competition on the site

        • Fill out a reader survey

        • Interact with us on Social Media (post, message etc…)

        • Open, Click links in, or otherwise interact with any emails we send you.

        • … any other communications from you

    • (Customer, User and Technical) Data is collected when you buy a product
        • You are able to buy products from TEACHABLE, and it should be noted that they are the sellers – but we receive copies of all orders for our records, and to fulfil the order (such as starting the automated process of sending emails related to a course signup).

    • (User, Technical and/or Marketing) Data is collected when you use the website
        • Data is automatically collected by using cookies and similar technologies. Please see our cookie policy for more details.

We also may receive data from third parties such as analytics providers such as Google based inside or outside the UK and/or the EU ( https://www.google.com/analytics/terms/us.html), advertising networks such as Facebook based inside or outside the UK and/or the EU, search information providers such as Google based inside or outside the uk and/or the EU, Shop providers incl. Teachable, and providers of technical, payment and delivery services, such as data brokers or aggregators.

ADVERTISING

I currently work with AdThrive who provide the advertisements on this site. I endeavour to stop any unsuitable ad content appearing on the site but if any does get through please alert me immediately and I will rectify it.

This Site is affiliated with CMI Marketing, Inc., d/b/a Raptive (“Raptive”) for the purposes of placing advertising on the Site, and Raptive will collect and use certain data for advertising purposes. To learn more about Raptive’s data usage, click here: www.cafemedia.com/publisher-advertising-privacy-policy

4. How Do We Use Your Personal Data (And Why)

    • Communications Data – We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

    • Customer Data – We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

    • User Data – We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

    • Technical Data – The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

    • Marketing Data – We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant freebies, resources, website content, emails, and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy. It also is to fulfil a contract with you when you have requested a freebie or to join as a subscriber or any other promotion where you have entered details and expect to be sent something or be contacted as a result.

We may use these types of data listed above to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you (i.e. newsletter). Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business). [NOTE SEE MARKETING COMMUNICATIONS SECTION BELOW]

MARKETING COMMUNICATIONS 

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if

    • you made a purchase or asked for information from us about our goods or services or

    • you agreed to receive marketing communications

and in each case you have not opted out of receiving such communications since.

Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent. We are committed to keeping your e-mail address confidential. We do not sell or rent our email lists to third parties, and will not disclose your email address to any third parties except as allowed in section 5 below.

You can ask us or third parties to stop sending you marketing messages at any time by clicking the unsubscribe link at the bottom of any email sent to you from us, or by emailing us at info@organisemyhouse.com at any time.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

EMAIL INFORMATION

If you choose to correspond with us directly through email (either to info@organisemyhouse.com or chrissy@organisemyhouse.com), we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online.  This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site.

5. Disclosures Of Your Personal Data

We may have to share your personal data with the parties set out below:

    • Service providers who provide IT and system administration services.

    • Professional advisers including lawyers, bankers, auditors and insurers

    • Government bodies that require us to report processing activities including H M Revenue & Customs.

    • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

6. International Transfers

We are subject to the provisions of the UK General Data Protection Regulations that protect your personal data.

Where we transfer your data to third parties outside of the UK, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data.

As such:

    • We may transfer your personal data to countries that the relevant regulatory authorities in the United Kingdom have approved as providing an adequate level of protection for personal data by; or

    • Where we use certain service providers who are established outside of the UK, we may use specific contracts or codes of conduct or certification mechanisms approved by the United Kingdom regulators which give personal data the same protection it has in the UK; or

    • If we use US-based providers that are part of a UK regulatory approved framework, we may transfer data to them, as they have equivalent safeguards in place.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

7. Data Security

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Communications and Customer Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

If you are in the UK you can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at info@organisemyhouse.com.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are within the UK and are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

If you are within the EU and are not happy with any aspect of how we collect and use your data, you have the right to complain to the data protection authority of the country in which you are based. We should be grateful if you would contact us first if you do have a complaint so that we can try and resolve it for you.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

11. Anonymous Data

From time to time, we may use anonymous data, which does not identify you alone, or when combined with data from other parties. This type of anonymous data may be provided to other parties for marketing, advertising, or other uses. Examples of this anonymous data may include analytics or information collected from cookies.

12. Publicly Visible Information

If you leave a comment on the website, or enter a competition, certain information (your name only usually) may be publicly visible. Your email address will never be available publicly.

13. Cookies

The Website uses cookies to store record user-specific information on what pages users access or visit, ensure that visitors are not repeatedly sent the same banner ads, customise Website content based on visitors’ browser type or other information that the visitor sends. Cookies may also be used by third-party services, such as Google Analytics, our ad network (Adthrive), or our email service (Active Campaign).

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. (Please also note that you will still see ads when you disable cookies, the ads just won’t be as targeted to you).

For more information please see the cookie policy below…

THIS PRIVACY POLICY WAS LAST UPDATED ON 9th FEB 2021, (advertising company information was updated September 2023 as they changed name from Adthrive to Raptive).

We use cookies to track your use of our website (organisemyhouse.com), as noted in our Privacy Policy.

They enable us to understand clearly how you use the site and track any patterns with regards how you are using our website.

As a result, this helps us to develop and improve our website as well as products and / or services in response to what you might need or want.

A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.

PLEASE NOTE – Cookies are used by nearly all websites and do not harm your system.

Cookies Are Either:

(i) Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer;

or

(ii) Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. [We use persistent cookies for Google Analytics.]

Can I stop Cookies?

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Please note that third parties who advertise on our website (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Also worth noting – switching off cookies will NOT stop ads being served to you – it will simply stop you seeing ads that are specifically relevant to you. Switching off cookies will mean that you will start to see any ads for items you have already signed up to (the newsletter, freebies etc…) – because cookies tell us whether you have signed up or not.

Advertising Privacy Statement

This Site is affiliated with Raptive, LLC (“Raptive”) for the purposes of placing advertising on the Site. Raptive uses standard and widely-available tools for the placement and serving of ads, including those provided by Google, Inc. and its affiliates. We publish interest-based advertisements on the Site; that is, ads that are tailored to reflect your interests. To help understand your interests, Raptive, Google and our other advertising partners will track your behaviour on our website and on other websites across the Internet using cookies.

By using this Site, you consent to the use of such cookies and the sharing of data captured by such cookies with Raptive, Google, and our other third party partners.You can view, delete or add interest categories associated with your browser by visiting: https://adssettings.google.com. You can also opt out of the network cookie using those settings or using the Network Advertising Initiative’s multi-cookie opt-out mechanism at: http://optout.networkadvertising.org. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained.

For European Economic Area Residents

If you reside in a country in the European Economic Area (EEA), then under the GDPR and applicable data protection laws you have the rights, among other things, to access your personal data, have us erase it, and/or restrict its further processing. If you wish to access or delete your personal data (if any) maintained by us or AdThrive related to advertising on the Site, you can contact AdThrive at info@adthrive.com. If you wish to see a list of the advertising partners we work with or change which of those partners track your behaviour using cookies, click the ad preferences icon. (Available in the EU.)

We Use The Following Types Of Cookies On This Site:

Strictly Necessary Cookies:

These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

Statistics / Performance Cookies:

These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular. Information is collected and reported anonymously.

Preferences / Functionality Cookies:

These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.

Marketing / Targeting Cookies:

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Retargeting Ads

From time to time, the Website may engage in remarketing efforts with third-party companies, such as Facebook, in order to market the Website. These companies use cookies to serve ads based on someone’s past visits to the Website.

Affiliate Program Participation

The Website may engage in affiliate marketing, which is done by embedding tracking links into the Website. If you click on a link for an affiliate partnership, a cookie will be placed on your browser to track any sales for purposes of commissions.

As an Amazon Associate, I earn from qualifying purchases.

Emails From Organise My House

All newsletters & other emails sent contain tracking pixels. The pixel is embedded in emails and allows an analysis of the success of online marketing campaigns. Because of these tracking pixels, we may see if and when you open an email and which links within the email you click. Also, this allows the Website to adapt the content of future newsletters to the interests of the user. This behaviour will of course not be passed on to third parties. You can opt out of these pixels by unsubscribing from emails (the unsubscribe link is at the bottom of each email we send).

COOKIE POLICY LAST UPDATED 22nd MAY 2018 (with advertising company information updated from Adthrive to Raptive as they changed name - changes made on policy Sept 2023)

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